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Shipping, Payment & Returns
Shipping policy
We only receive and send orders for domestic delivery within Australia.
All our orders are typically processed within 3-4 business days after receiving your order confirmation and payment (excluding weekends, public holidays and other unexpected external events!).
We do our utmost to pack and send orders faster than this, but do request your understanding as a micro-mini home business working as fast as 2 humans possibly can! Our promise to you, however, is that we will always communicate about where your order is up to and any unforeseen delays, so you can choose how to proceed with your order.
For payments made via EFT / Bank Transfer: your order will only be processed once funds have cleared in our bank account or you have emailed a payment receipt to us, so please allow for this additional delay.
You will receive an email notification advising when your order has been shipped, including Australia Post tracking information so you can view its progress in transit.
Please note that delays within the Australia Post postal network are beyond our control – if you do require an order more urgently, please select the Express Post option at the time of ordering. Please note, however that since 2020, Australia Post suspended their ‘Next Day Delivery Guarantee’ (please read more here), but it still remains the fastest and most reliable option we can offer right now.
If at any time you need to enquire about the whereabouts of an order, please don’t hesitate to get in touch with us via our website contact form or via phone during our working hours weekdays on (02) 6644 9869.
Domestic shipping rates and estimates
Shipping charges for your order will be calculated and displayed at checkout. You can choose your postal service from the available Australia Post options displayed in your cart, based on the total weight and dimensions of your order.
Discounted local delivery (Clarence Valley, NSW)
Discounted local delivery is available for all orders within the central business districts of Grafton and South Grafton NSW, as well as the nearby localities of Waterview Heights and Seelands.
Our discounted local delivery rate at 16/6/2022 is $5.00 per order.
If you are in an eligible local delivery area, you will be offered the option of local delivery at checkout – otherwise it won’t appear.
We will contact you via the details you provided at checkout to notify you on the day of our arrival and you can nominate your preferred time and day for pickup during checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us via our website contact form with your name and order number, and we will look into it for you.
Shipping to post office boxes
We currently utilise Australia Post for all our deliveries, so we can accommodate delivery to post office boxes.
Refunds, returns and exchanges
Change of mind
We unfortunately cannot accept returns due to change of mind, so please choose carefully and get in touch with us before ordering if you want to check any product details ahead of making a final decision at checkout.
Faulty or damaged products
We will typically accept returns for:
- Faulty or damaged products
- Items which do not meet with our website description
- Items which do not meet with reasonable expectation
- Items which do not meet with the manufacturer’s description
- And in the rare event of any items mistakenly supplied by us.
In the event that your order arrives damaged in any way or your request for return or credit meets the above criteria, please contact us here within 48 hours and attach photos and a detailed description of your issue. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution for both parties.
Return and replacement postage
For any item(s) needing to be returned to us before we can process your return or credit (once you have contacted us as per the paragraph above), return postage will need to be paid by you and we strongly recommend you choose tracking and registration as we cannot take responsibility for lost parcels.
If we need to supply a replacement item, we will pay for the cost of standard postage to your destination for the replacement item(s).
Underwear and personal garments
In accordance with health laws and an inability to reuse and resell these items, underwear and personal garments or effects of any kind will not be accepted for return for any reason other than having a manufacturing fault (even if still boxed and unopened).
We cannot take responsibility for incorrect sizing, so please choose carefully based on our detailed website description and sizing measurements provided.
Changes to orders (prior to shipping)
If you change your mind about your order after confirming it in our online store cart, we will do our utmost to accommodate any requests to change or cancel your order, if we are still able.
If we have already shipped your order, we cannot refund or cancel your order for change of mind (as per our Refunds, Returns and Exchanges section above).
As a small business, however, we have the capacity to look at all requests on a case-by-case basis and so we will do our utmost to fairly accommodate your reasonable requests to the best of our ability.
Payment options
We accept payment via Visa, Mastercard, PayPal and EFT (Electronic Funds Transfer / Bank Transfer). All orders must be prepaid before dispatch or delivery.
Enquiries
If you have any queries about any of the above information, please contact us via our our website contact form here or via phone during weekday business hours on (02) 6644 9869 (if outside business hours, you can leave a message on our answering machine and we will return your call the next working day).